Effective Date: 01/01/2024
Returns
At 247Parts.com.au, we aim to ensure your satisfaction with every purchase. If you need to return an item, please review our policy below:
1. Eligibility:
- You have 14 calendar days from the date of receipt to return an item.
- Items must be unused and in the exact condition received.
- Items must be in the original packaging with all included extras.
- Include proof of purchase, order number, and your full name and address.
2. Exclusions:
- Items purchased on promotion or special discounted sale are non-refundable.
3. Third-Party Suppliers:
- We collaborate with various third-party suppliers globally.
- Each supplier may have different terms regarding defects and returns.
- For product defects or specific return instructions, please check the supplier’s website or contact them directly.
4. Process:
- Contact our customer support at [sales@247parts.com.au] to initiate the return process.
- Wait for confirmation and further instructions before sending the item back.
- We reserve the right to refuse a refund if the item is not in its original packaging or shows signs of use.
Refunds
1. Approval:
- Refunds are subject to approval after inspecting the returned item.
2. Initiation:
- If approved, we will initiate a refund to your original method of payment.
3. Timelines:
- The credit will be processed within a certain timeframe, depending on your card issuer’s policies or banking institution.
Shipping Costs
1. Return Shipping:
- You are responsible for organizing and paying for return shipping.
2. Original Shipping:
- Original shipping costs are non-refundable, especially for items returned due to a change of mind using our Free Shipping Option.
Additional Information
- For damaged items, claims must be made within the first 7 days of delivery.
- We understand sizing issues; exchanges for alternate sizes are welcome within the first 14 days. Pay for return and re-delivery postage.
Contact Us
For any refund or return-related concerns, please contact us at [sales@247parts.com.au].
By making a purchase on our website, you agree to comply with the terms outlined in this Refunds and Returns Policy.
Thank you for choosing 247Parts.com.au!